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London, January 29th 2020 
 
Novel coronavirus: information for our customers 
 
 
In light of the recent coronavirus outbreak in Wuhan city and Hubei Province in mainland China, we 
are monitoring developments closely. 
 
To ensure that our customers and our people have the latest information, we are following the 
latest guidance from local and national authorities and the World Health Organization (WHO) as it 
relates to travel to and participation in our events. 
 
We are also working with authorities and our venues to put contingency plans in place as the 
situation develops.   
 
Please check back here for updates. 
 
If you require further information, please do not hesitate to contact your customer service 
representative.  
 
Information about the virus 
A coronavirus is a type of virus which, as a group, are common across the world. Typical symptoms 
of coronavirus include fever and a cough that may progress to a severe pneumonia, causing 
shortness of breath and breathing difficulties. 
Generally, coronavirus can cause more severe symptoms in people with weakened immune systems, 
older people, and those with long-term conditions like diabetes, cancer and chronic lung disease. 
Wuhan coronavirus has been termed “novel” because it is a new strain of coronavirus first identified 
in Wuhan City, China. 
Protect yourselves 
The World Health Organisation’s standard recommendations for the general public to reduce 
exposure to and transmission of a range of illnesses are as follows, which include hand and 
respiratory hygiene, and safe food practices: 
 Frequently clean hands by using alcohol-based hand rub or soap and water; 
 When coughing and sneezing cover mouth and nose with flexed elbow or tissue – throw 
tissue away immediately and wash hands; 
 Avoid close contact with anyone who has fever and cough; 
 If you have fever, cough and difficulty breathing seek medical care early and share previous 
travel history with your health care provider; 
 When visiting live markets in areas currently experiencing cases of novel coronavirus, avoid 
direct unprotected contact with live animals and surfaces in contact with animals; and

 The consumption of raw or undercooked animal products should be avoided. Raw meat, 
milk or animal organs should be handled with care, to avoid cross-contamination with 
uncooked foods, in accordance with good food safety practices. 
Advice for travellers from Wuhan 
If you have returned from Wuhan or Hubei Province in the last 14 days: 
 stay indoors and avoid contact with other people as you would with other flu viruses; 
 call your local healthcare provider to advise of your recent travel to the affected area. 
Please follow this advice even if you do not have symptoms of the virus. 
What this means in practice 
You should take simple, common-sense steps to avoid close contact with other people as much as 
possible (as you would with other flu viruses). 
This means remaining at home for 14 days after arriving from Wuhan or Hubei Province and not 
going to work, school or public areas. 
 
For more information please refer to www.who.int as well as updates from your local or national 
authorities.